Tata Motors — Booking amount not refunded from February 2022

Please confirm if Shwetha works with you. [protected] . I have called her more than 20 times . I can prove it with m call records. I am finding something fishy in this episode. Suddenly the executive Mr Kiran is not responding and some one picks his call [protected]and says he is in hospital.

I am going to forward this mail both to Tata motors and prepare a draft legal notice to enable me to go to the Consumers forum. I will ensure that this also gets covered in print, electronic and social media .

It is not the money that is important in a customer centric organization. Just by creating CCM CRRM and other name sake positions, you are fooling the general public.

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From: Prerana Motors Refunds
Sent: 14 June 2022 16:54
To: M A NARASIMHAN & CO CHARTERED ACCOUNTANTS BANGALORE; [protected]@pcd.preranamotors.com
Cc: Cc: [protected]@pcd.preranamotors.com; [protected]@accts.preranamotors.com
Subject: Re: FW: FW: Thank You for Purchasing Your New Car From Prerana Motors

Dear sir,

pls share the customer copy since you have shared booking confirmation form we would require customer copy for refund purpose & contact the below person for any clarification.

@ shwetha pls receipt handover to customer for refund purpose,

SHWETHA [protected]

On Tue, Jun 14, 2022 at 1:27 PM M A NARASIMHAN & CO CHARTERED ACCOUNTANTS BANGALORE wrote:
Here I have enclosed the copies of my original receipt with a request to cancel, Further as requested by you
Enclosing
1. Copies of Receipt
2. Copy of my PAN card
3. Copy of cancelled cheque

Sent from Mail for Windows 10

From: Prerana Motors Refunds
Sent: 13 June 2022 11:44
To: [protected]@mancoca.in
Cc: Cc: [protected]@pcd.preranamotors.com
Subject: Re: FW: FW: Thank You for Purchasing Your New Car From Prerana Motors

Dear sir,

below document require for refund purpose,
a. Booking receipt
b. Cancelled cheque / Bank Statement / Passbook front page (With reference appearing receipt name)
c. PAN Card

RGDS
PRERANA MOTORS P LTD

On Sat, Jun 11, 2022 at 5:37 PM Ajith wrote:

Thanks & Regards

AJITH J

Mobile : +91 [protected]

Prerana Motors (P) Ltd.
Authorised Dealers for the Entire Range of TATA Vehicles
Lalbagh Road,
Bangalore - 560027
www.preranamotors.com

From: Siddappa [mailto:[protected]@preranamotors.com]
Sent: 11 June 2022 04:58 PM
To: [protected]@pcd.preranamotors.com
Cc: 'Ajith'
Subject: FW: FW: Thank You for Purchasing Your New Car From Prerana Motors

From: Customer Response Centre [mailto:[protected]@preranamotors.com]
Sent: 12 June 2022 04:11 AM
To: ravindra ; Siddappa
Subject: Fwd: FW: Thank You for Purchasing Your New Car From Prerana Motors


[protected] Forwarded message[protected]
From: M A NARASIMHAN & CO CHARTERED ACCOUNTANTS BANGALORE
Date: Fri, Jun 10, 2022 at 5:51 PM
Subject: FW: Thank You for Purchasing Your New Car From Prerana Motors
To: Narayan Hegde, Customer Response Centre

THERE IS NO REPONSE FROM YOUR END I AM YET TO RECEIVE THE REFUND. YOUR SALES EXECUTIVE DOES NOT PICK THE PHONE

I WILL ESCALATE THE MATTER TO TATA MOTOR OR CONSUMER FORUM PLEASE CALL ME ON [protected]

Sent from Mail for Windows 10

From: PARTHA NARAYAN M.A.NARASIMHAN & CO CHARTERESD ACCOUNTANTS
Sent: 25 May 2022 14:47
To: Sathish Kumar S
Cc: Narayan Hegde _CRM
Subject: Re: Thank You for Purchasing Your New Car From Prerana Motors

Sir I had purchased this car after cancellation of an earlier Tigor EV booking. I have not received the refund for the same. Please look into the matter.

On Sat, 21 May, 2022, 14:09 Sathish Kumar S, wrote:

Dear M A NARASIMHAN & CO,
Sub: Your Vehicle KA04NA0663
We thank you for Purchasing your dream car Nexon EV XZ+ Lux from us.
We wish you a very happy motoring. When we look through our records, found that you have not opted for AMC (Annual Maintenance Cost) and EW (Extended Warranty). Both these options are very good to subscribe and you get more benefits from these. Request you to subscribe for them.
AMC (Annual Maintenance Cost) – Will take care of your complete maintenance and parts. You pay nothing at all if you have Gold AMC in particular for service and repairs
EW (Extended Warranty) – Will help you getting warranty of vehicle that includes specific parts.
Just in case if you have opted for the above and hasn’t got the details of the same please contact us with details of payment made for AMC & EW.
Finally, if we don’t hear from you in the next 3 days from the receipt of this letter, we presume that you are not interested in both AMC and EW or you have already opted and in receipt of the documents.

Thanking you.
With Regards
Prerana Motors Pvt Ltd.

--
Regards
Prerana motors PCBU