Tata Motors — Burned new car engine compartment

Address:	Kanpur, Uttar Pradesh, 208005
Website:	www.tatamotors.com

Dear Sir, It is my painfull duty to inform you that, I had purchased a new brand car TATA INDICA CHASIS No. - MAT600185FTK17955, Engine No. - 475IDI03KUYP53901 on 10/11/2015 6:30 PM from BRINDAVAN SHELTERS (SAI MOTORS) Fazal ganj, Kanpur, Uttar Pradesh. I Invested Rs. 4, 80, 000 by DD and Cash. But on 11/11/2015 when I was driving back from one of my relative to my home I experienced heaviness and uneasiness in driving the same car. I reached back to my home and parked my Car near by After 15 minutes my neighbours informed me that the engine compartment of my Car is on fire. We tried our level best to stop fire. But still the front portion of my car was completely burned. I complained and informed to General Manager Mr. ABHAY SINGH SENGAR, Authorised Dealer SAI MOTORS KANPUR immediately on 12/11/2015 Morning. He assured me to take necessary step and His words were " SIR AAP PARESHAN MAT HO APKO YATO NAYI CAR MILEGI YA PHIR PURA INSURANCE CLAIM MILEGA" It has been completed 1 Month but Now They are saying THERE IS NO MANUFACTURING DEFECT IN YOUR CAR according to the survey done by ENGINEER OF TATA MOTORS. But when I asked for the Rejection letter or any Written document of survey they are delaying me and making me fool from last one month continuously. They also said " KI YE SAB VERBALY HUA HAI OR MAIL PAR HI KOI CSM SUBODH KUMAR NE USE REJECT KAR DIYA HAI" My BURNED BRAND NEW CAR which is used by me only for one day and I had paid the full amount for it. And it is Standing in their WORKSHOP from last 1 Month and not even a bit of sincere work in Progress can be observed. Being a Reputed Organisation of Our Country is this the way to deal with your obedient and trust worthy customers. who are using your services from uncountable past years. So I earnestly request you to Please look into my case seriously and please inform me as soon as possible about the steps taken regarding the same. Rajat Goswami 117/79 Old Basti Kakadeo Kanpur, Uttar Pradesh Mobile: [protected], [protected]