Tata Motors — Clutch plate burn for new vehicle , and replaced on customer expenses

Address:

L&T knowledge city , Vadodara

Dear Team,

I am writing my worst experience I had with Tata Harrier service station .

For understanding please let me share car related information i.e. I purchased this Vehicle last year in Feb 2022 from Vadodara based dealer SP Tata motors .Since last year after purchase, due to peak of pandemic . I just travelled with vehicle around 5000 KM till my 3rd service which completed on Mar'22 . My vehicle no is GJ06PE6288

Recently due to some unfortunate death in my family, I travelled from Vadodara to Delhi on 22 July'22 along with my family to attend furnel of Close relative in Delhi. On 25 July '22, I was returning back from Delhi to Vadodara . During start of journey from Delhi I stuck in bumper to bumper Trafic near Airport (terminal 3 ) connected road around 8.30 AM, when I reached near airport road which connecting Delhi to Jaipur ( Mahipalpur), a smell Start coming in cabin and after few seconds fumes start coming from Bonnet . I suddenly stoped and jump out from vehicle with my family including small kids . Then called to Tata customer care at 8.30 AM, and after explaining to customer care I was informed that Toe vehicle will be arranged in after noon 3.30 PM. During much gap of waiting period in traffic under heat and humidity, myself including family exhusted and just went through pathetic condition.

On around 3.30 PM Tata Toe vehicle arrived and took the vehicle Okhla phase-1, "GO AUTO " authorised service station at 4.30 PM. I requested to adviser, my vehicle should be attended on priority as I had to returning Vadodar to fullfill committee with my working company .But adviser told, clutch plate to be open in order to check and in case replacement is required then vehicle need to be left in service station. Also given me estimation of 32000 Rs that should completely in paid by customer, which really surprised me much . I just drove newly Tata Harrier in 4 to 5 KM in dense traffic, clutch plate got burnt . That is totally attributable to quality of clutch plate because I aslo drove other vehicles in dense traffic more then 15 years but never had such problem.

Apart of that also would like to another worst experience of hospitality received : As I was having full day stay in traffic I start having seviour headache, I requested to adviser to arrange medicines, but no one has arranged any medicine, even I was facing worst headache there. Even I was about to collapse, but no one had paid attention.

Even I shared one of the vehicle no UP16CM3012 who had similar experience and his clutch plate was replaced by Noida based Tata service station free of cost, then why cost was charged to me .

Request Tata team for explanation, also wat my paid amount ~ 21000 Rs to be refunded .

Compliant no that I have raised to Tata customer care is[protected].

Please check and revert with Tata's line of action .

Best Regards,

Amit Kumar Johari