[Resolved]  Tata Motors — Complain regarding newly purchased ZEST Petrol Car

Address:

Ahmedabad, Gujarat

Dear Sir / Madam, I, the undersigned, Abhijit Sharangpani, resident of Ahmedabad. I have recently purchased Zest (Petrol) car (on 26th September 2014) from "Active Motors" TATA car dealer from Ahmedabad. When I got the delivery, the car was already run about 90 km. When I asked the sales person, he told me that they carry out testing before delivery. I have the following complaints regarding the car: 1. The car was run 90 km already at the time of delivery 2. When I drove my new car at home I realized that the Car's speed meter / indicator is not working 3. Which means that the car was not tested and thoroughly checked before delivery 4. The head lamp (above driver's head in the car) is not functioning properly at the time of delivery 5. This car gives me only 8 km per liter average (COMPANY CLAIMS 18 KM PER LITTER) When I complained about the above, the sales men called me to the service station (about 8 km away from my home) yesterday (2nd October 2014). I spent half a day in the service station and then the Service station in-charge told me that they don't have censer and other required spare parts hence my care will not be repaired (it is a NEW CAR). This is something disappointing and not acceptable. This gives me feeling that company doesn't have proper "Quality Check" system before deliver of the car to a customer. YOU ARE REQUESTED TO RESOLVE MY ISSUES AT THE EARLIEST. Awaiting your prompt response. Regards, Abhijit Sharangpani Ahmedabad +91-[protected], [protected]