[Resolved]  Tata Motors — complaint dealer to not replace the parts under extended warranty

Address:

Mohali, Punjab

I got a indigo manza under no.PB12N0713, chassis no MAT613001ALH27125 from your company on 10th dec 2010, and also i got extended warranty at the time of purchase the vehicle.
on date d[protected], i visited MACRO VENTURES PVT.LTD MOHALI for the regular service of my vehicle.there the service adviser (Mr. Parveen) told me that the following parts should be replaced as they are defected and they will be covered in the extended warranty (1. GLOW PLUG, 2. FAN, 3.POWER WINDOW MOTOR) and he need a approval from the company, so that the required could be fetched from the company and he further told me that this process will take 4-5 days. and the very next day the sevice adviser called me and told me that he has got the approval to replace the parts under the extended warranty scheme. and he told me that he will receive the parts in next 4 days & then he will call me to replace them, but after waiting for his call for more than 7 days I called the service adviser on 8th day, he told me that the required parts had been fitted in some other vehicle and he further told me that again the approval will be required and in just half an hour he again called me and told me that the company will not cover these parts in extended warranty, if you want to replace the parts then you have pay for that, i was completely shocked and surprised to got his answer even i could not drive my vehicle because of this fault from last 20 days.
this is just mockery of the plolcies of TATA MOTORS. i am getting harassed by MACRO VENTURES PVT.LTD the attitude of the company is not up to the expectation that we expect from franchisee of TATA MOTORS who is an ethical company.
i ill never recommend any body to visit this agency for service and buy nay vehicle of TATA.
I am so much harassed by this kind of service, it means there is no use of extended warranty then what is the benefit i got, and why are you recommended at the time purchase the vehicle.
kindly look into the matter very seriously it spoils the name of the company and it also shows that TATA MOTORS makes false commitment with his customers,