Today I had a very bad experience with tata services at Orange Auto.
Team members in sales from Attapur branch are not able to communicate
with the service centre at Hafeezpet.
I took the car from the Attapur branch in April and found a dent at
the time of delivery and informed the sales person (Varun & Vinodh).
They felt sorry and asked me to get it repaired in my 1st service and
I agreed to that.
Today (9 am) I took my car to Hafeezpet for repair and informed Varun
( I got the reply : all will be taken care of) but nothing was done
till 10 am. I checked with staff at Hafeezpet, but they asked for an
email from Attapur.
After communicating again and again, finally an email was sent (by
Siddharth) at 12:30 pm, after sometime when I asked to start work on
the dent. They asked for the approval from the CEO in that email. ( I
don't understand why the CEO ).
Till 1:30 pm I was just talking with different persons in Orange Auto
to get the repair started but no luck and finally I left the service
centre on assurance that the repair will be taken care of today and
the car will be delivered back to me at my residence.
Now the whole day this so-called CEO was busy and not able to approve.
When I checked the status of service at 6:00pm, it was as it is and
nothing was done by anyone. No one from attapur even asked for the
status and no follow up was made.
Main issue is that even the car is damaged by the dealer itself they
are nowhere concerned and treat it as if the damage is caused by the
customer, a pathetic approach.
Persons Contacted whole day today:
Varun : [protected]
Siddharth : [protected]
Manoj : [protected]
At the end of the day I talked with Prashant : [protected] and I'm
still hoping for the solution by tomorrow.
Tata creates good cars no doubt in that, but service provided by the
staff is too bad.
Hope the details are enough to explain my situation and the problem
I'm facing after purchasing TATA NEXON from Orange Auto.
Thank You !
Kamlesh Tiwari
[protected]
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