Tata Motors — dealership dump service experience

Address:

Ahmedabad, Gujarat, 380001

Here, consider today as 28th october 2017, saturday as because this issue originally created on that day.

Hi,
Today, history has been repeated by dealership and his staff. But now the role model was the one who had tried to convince many times though his team was found guilty. The workshop manager (Mr. Nautam), cama motors, ahmedabad

I think i have mentioned him wrongly i must have to say him owner of cama motors after hearing some abuse words by him at dealership.

Today i was there as because my tiago has 2nd free service after purchasing it. I didn't want any issue again and so i was personally reached at the dealership though my health was not good.

After 3 hours 30 minutes of waiting, finally i was called to final verification before car delivery and i had found few scratches at front right side bumper. I had asked the reason behind those scratches but somehow workshop team was not having any answer and so i finally decided to involve the responsible person who had promised me on last complaint that he would take care in future (I. E. Workshop manager - mr. Nautam).

I had told him whatever i had found at the time of today's prior delivery. I had shown him multiple scratches at front right side bumper which weren't there when i had given my car for service. He started to inspect it again rather to say any single word for this kind of mistakes. Still i had told him that it's ok it might be happen by anyone from your staff but please make sure that it never happens again with anger just because as a customer i couldn't control my self if someone damages my car and he is not ready to accept it.

Finally he had answered me in an arrogant way that it was your own risk to drop your car for service. After hearing these words, i couldn't control my self as a customer and i had started to remind him his staff previous faults during my first service and after service.

Now he had no answer and he had suddenly started to use abused words in front of all staffs who were favouring of him just because he hides his juniors mistakes and also never say any single word to them. He told me to take away your car and never come for service. After this i have kept my phone camera on and tell him to say the same in front of camera and so he refused and tried to snatch my mobile phone as well. His chamchas had also started to say that take away this car else we will throw it and one arrogant person (Kalpit) had parked my car in middle of the road.

No doubt as a customer after this kind of rude answers and behaviour i had also said few words to him but no abused words. He and his few staff members had tried to throw out me and my brother from workshop. I didn't want to make this public issue for tata motors and that's why i have to send this mail in urgent basis and i had also registered a complaint against cama motors and his staff especially mr. Nautam (Rascal, most #, arrogant and # personality)

No crm, no top management person was there to interfere in such situation and to accept their faults. Even no one of them had tried to say sorry for those scratches.

If you need more details please ask for cctv footage for today after 12:45pm. You will definitely have an idea about the reason behind this mail. The atmosphere was looking like "dagdy chawl" instead of a dealership.

Worst dealership having worst workshop manager and his dumb team (Few chamchas of him), i will never go cama motors again and i will not allow others to go there who are in touch with me. I will never suggest cama motors until mr. Nautam (An arrogant, rascal) person will be there as workshop manager with his chamchas. 😡

Please forward this complaint to tata motors as soon as possible.

Thanks,
Nileshkumar prajapati