[Resolved]  Tata Motors — Defective critical parts fitted to car

Address:

Nashik, Maharashtra

Sunil Kher <[protected]@gmail.com> Nov 2, 2014 [protected]@tatamotors.com Dear sir, I have purchased Indigo Manza MH 15 CM 8028 on 22nd June 2010 on my relative’s recommendations .It is completed running of 44332 kms. I gave Manza for regular servicing and that too in within stipulated time period. All Warranty servicing has been carried out in time. I also purchased extended warranty from your company. In short I am using/maintaining your vehicle as per stipulated norms. I was working with General Insurance Company & my Driving habits are disciplined .You can verify from my Vehicle Insurance Record. On 25/10/2014 @ about 16.15 hours returning from Pune to Nashik, at Narayangaon, it was observed that vehicle break is not operating properly, when breaks applied it operates and slowly break leaves it grips, it was sponge like. I checked break oil level, it was not low nor below the mini mark. On reaching Nashik, I called your Pragati Auto Udyog Samooh pvt.Ltd. Nashik. They collected my vehicle on 27/10/2014 and replaced Assy. ORVM Power Operated LH & Assy. 10” Booster(CV/CV) with clutch POR & billed me charges Rs.10888/-. They said since the warranty is expired, I have to pay the charges for the same. I would like to have clarification on following points: 1. What was the reason for failure of Break system, when it is maintained and serviced as per your norms at “Pragati”, your authorized service centre? When enquired with “Pragati”, they are unable to explain the reason. Last 44 yrs I am using four wheelers, Fiat, Premier Padmini, Marui 800, and Zen, I had never such break failure. Every vehicle I used for 10 years & run more than 100000 kms and that too then Roads, I never faced such problem and where as your MANZA has given me nightmare on better conditioned highway as compare to my previous vehicles used too. 2. Was it defective material causes break failure? If so 3. Is your quality control system fails to identify the defective parts? 4. Will you please check with your service centre, how many such occurrences are there which require replacement & it may not be reported to you being out of warranty period. 5. Why you are not giving life warranty to critical systems which jeopardize life of vehicle user? It is appreciated, clarification of above points will be given on priority. My son who uses your vehicle also faces problem of critical nature. Twice he has taken warranty services from Your dealer. Shall I take it that your VEHICLES are not safe to operate. Regards, Sunil kher [protected]