I am a big fan of Tata Motors, and was very proud that I was able to buy the best in class Compact SUV i.e. Safest Compact SUV of India additionally promoting the concept of "Make in India" & "Vocal 4 Local". I booked Tata Nexon on May 09, 2022 via Treo Okhla India. On the date of booking they gave me a verbal commitment for delivery in 6-8Weeks but finally on the document they wrote it as 12-16 weeks. as an explanation they said that they cant give it in writing but will deliver it in 8 weeks maximum. I was ok with the information shared and felt like they are giving me a clear picture and planning things well. I tried asking for my SO booking number but wasn't shared the same saying that its their internal thing and cannot be shared.
Yesterday i.e. June 04, 2022 after almost 4 weeks down the line post my booking I tried asking the sales person and I get the information that the EDD has been extended to 20 Weeks. I ask their formal mail for the same and they now gave me the SO booking number saying they cant help with this and now no verbal commitment will be taken care of only a written thing is valid.
I want to know why this unprofessional behavior is tolerated by the principle and why the consumer has to follow up. I am working in the automotive industry as well, being well aware of the situation I empathies as certain things cant be controlled, but creating a fuss and backing out on the commitments is something not acceptable. I have planned a certain trips post the deliveries of the car, made the necessary bookings and now due to thus delay everything else is jeopardized. Who is responsible for such indirect losses?? and along with that losing my mental peace and moral is something adding on. I have no place to escalate the matter I don't know how and where to connect to take this?
It'll be of great help if this matter is taken into priority and resolved ASAP.
Regards,
Dawra
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