Tata Motors — Excess Insurance amount charges by Malik Cars, Himayatnagar, Hyderabad

Address:

Hyderabad

Dear Team,

This letter sights my disappointment regarding the insurance premium towards the purchase of Tata Nexon XZ+, that is evidently on the higher side in comparison to NIL DIP insurance that offers 1+ 2 years at approximately Rs. 31000/-. When booked at Malik Cars, Himayatnagar, Hyderabad, paying an amount of Rs. 21, 000/- in cash on 28.11.2021, the sales and marketing team offered Rs. 11, 68, 238/- for the above vehicle, inclusive of insurance premium of Rs.46, 700/-. On our insistence, the team leader assured a reduced amount by Rs.13, 000/- to Rs.14, 000/- during final payment.

When final payment was being processed on the 2nd November, 2021, the team leader strangely denied the team’s assurance, made earlier. The lady invariably forced me to shell out the balance amount of Rs. 5, 47, 238/- (remaining balance amount) that is inclusive of the insurance amount of Rs.46, 700/-. The team not only side tracked the insurance quotations of TATA AIG for Rs.30, 380/- and o[censored]nited Insurance for Rs. 28, 278/- as evidential documents but also disapproved any car loan from any external source. This deprived me off the Diwali offer of 6.85 % pa towards car loan from my bank (Bank of India). It was apparently ridiculous on their part to be inconsiderate towards the plight of a customer.

We were told that Malik Cars will provide two optional benefits like Extended Warranty (2+1) and Gold AMC 1yr. Worth Rs. 8, 700/- + Rs.7, 021/-= Rs.15, 721/- in lieu of that excess amount of Rs.15, 813/-. The optional add on benefits is the owner's choice of opting for it or not. However, in this case, I was forced to take it. Being in finance made me invariably survey before going to Malik Cars. An earlier experience with them, made me hesitant towards my choice of dealers. Even then I ended up buying from them. So, I guess, my ill luck is at play! On a positive note, my doubt about their malpractice brought around substantial evidence. It is absolutely unethical on their part, to settle for an amount of Rs.46, 700/- for insurance and handing over a receipt of Rs.30, 887/-. Moreover, no document was given in relation to the Extended Warranty (2+1) and the Gold AMC 1yr. Besides, the complimentary-promised items, like a car cover, foot mats and perfume, have not been delivered as yet on an out -of- stock pretext.

The entire episode possibly indicates a nexus between the showroom team, insurance and the loan agents. That is why I was prevented from, approaching any external insurance/loan source. I expect a positive response from your end.

Best wishes,

Bhaskar Neogy
[protected]@yahoo.co.uk