| Address: | Basudeb Auto Pvt Ltd., Kokkar, Ranchi, Jharkhand, 834001 |
Following an accident met on 1st february 2019, i gave my car to tata motors authorized workshop at ranchi, jharkhand - basudev auto limited on 5th february 2019 for repair and insurance claim settlement. After repeated follow up and visit to the workshop they did not release my car sighting delay from insurance company side. The major reasons sought by the workshop were 1. Surveyor report and 2. Do from national insurance company.
At last i visited the national insurance branch at ranchi, jharkhand and met the branch manager who assured me an early settlement. Ultimately, i received my car on 4th march 2019 almost after 1 month in the workshop. The main tragedy happened during release of the car from workshop. Though the invoice amount of the workshop was rs. 25, 457/-, the do from national insurance was only for rs. 16, 900/-. Hence, i had to pay rs. 8, 557/- to the workshop to release my car.
Despite having a nil dep insurance for my car under 1st year, why i had to pay such an amount during claim settlement?
Now, the authorized workshop has billed rs.14, 702.80 towards labor charges where as the surveyors assessment is rs.9912.00. The dealer delayed the delivery (Around 25 days) of my vehicle (Post repair) citing the cause that surveyor has not given the go ahead to do so.
Also service by the authorized workshop was not satisfactory e. G., the new replaced bumper was without reflector fitted onto it.
If there is no co ordination between dealer (Repairer) and surveyor then what is the point of this tie up insurance. Why should i be bothered about the amount of labor charges if i have taken a nil depreciation policy and carried out the repairing work in an authorized service point. Was this information helpful? | 
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