It has been a miserable experience till now in booking Tata Nexon tagged as the "Safest Car". Is it getting too safe for Tata Motors to even deliver the car?
I had booked my Nexon XMA car (Daytona Grey) from Key motors, Kanakapura Road, Bangalore on 16th July. I was given hope that the delivery will happen within 12-16 weeks. After numerous follow-ups and uncommitted deadlines they are not yet sure when the car will be delivered.
It has been more then 18 weeks since I booked the vehicle and there is still no information about my car's delivery.
My concern with Tata Motors and Key Motors is
1. If Tata Motors for any reason is not able to deliver the car within the stipulated time frame then why have they not bothered to inform the Customer.
2. Is it issue capability or capacity with Tata Motors. Why are they aggressively promoting new models when they should be concerned with completing their existing orders.
3. If we are facing such hassles in the delivery itself, what service can we expect post delivery from the company tagging their car as the"Safest Car"
While Tata motors keep on aggravating the "Safest Car" Slogan, the reality is that they should first stick to their commitments. The "Safest Car" slogan will not take them anywhere if they are not realizing the importance of timely commitment and customer satisfaction.
Regards
Nitin Was this information helpful? | 
Post your Comment