Tata Motors — Faulty identification of defects and replacement of parts

Address:

Kanyakumari, Tamil Nadu

Dr.M.Jayabalan, SCTIMST, BMT Wing, Trivandrum -695012. E Mail: [protected]@gmail.com I am the owner of Tata Indica DLE Diesel car (KL01 T 5296, Chassis number 600131JZZP44543). Since the warranty period is over, I gave the car to M/S Kumaran Automobiles (Nagercoil) Pvt.LTd, Nagercoil, Tamil Nadu 629 003 an authorised workshop of Tata motors on 23rd December 2014 for routine service viz change of oil filter, fuel filter element, engine oil with cleaning of engine with baroil additive and cleaning of AC duct and for attending some vibration and noise from the body (Job card No.JC-Kum AuP-NC[protected], 23.12.2014). They, replaced the routine service parts. For attending the vibration and noise from the body, they replaced several items. When I took the car test dive, I found more vibration with the entire car including the dashboard and heavy cracking noise in the front left wheel side. I complained about the increased vibration and noise comparing to the initial condition. They told that the noise is due to damaged engine bed at the left side and replacement of the full unit with Rs 8500/-is required. When I complained that there was no such heavy cracking noise in the front left wheel side when I gave the vehicle for servicing on 23rd December 2014, they changed the diagnosis and told that the noise is due to faulty left side drive shaft and suggested replacement with Rs 5000/=. Though I have not faced any difficulty in driving, still I agreed for the replacement of drive shaft and the drive shaft was changed as per the Job card No.JC-Kum AuP-NC[protected], 16.01.2015. Still, the cracking noise in the front left wheel side did not disappear; only the intensity of the noise was reduced. When I registered this complaint again, the workshop has refused to attend and left me in lurch. I have paid Rs 9942/- for the first job and Rs.4705/- for the second job with total amount of Rs.14647/-.Ultimately, I am left out with no option except approaching trained non-Tata workshop personnel for correcting the cracking noise in the front left wheel side. The non-Tata workshop personnel diagnosed that the engine B Bed is faulty and replaced it in half an hour with the cost of Rs. 904 (Rs 634/- for the spare and Rs 270/- for labour). Now all the cracking noise in the front left wheel side and vibration in the dashboard have disappeared. The car is completely fit for running. In this context, I complain that the approach and motive of the M/S Kumaran Automobiles (Nagercoil) Pvt. LTd, Nagercoil is just to exploit the consumer by forcing to agree for wrong replacement of total part though it is not required. If the consumer does not agree, they will be forced with irrelevant replacement with other parts so that they can sell their spare parts for good commission from Tata motors. On the whole, I am cheated with wrong diagnosis of fault and irrelevant replacement of parts which has caused me monetary loss. Dr.M.Jayabalan