Tata Motors — Fraud

Address:

Pune

I want to bring this to your notice that your dealers are doing fraud with us customers which is a huge disappointment as well as mentally harassing.
I went for tiago/altroz in garve, after the executives convinced us we went for TAta Nexon XZ+S. When we asked for test drive they forced us to do the booking first and made us pay Rs 51000 as booking amount instead of 11000Rs. After that they provided us test drive. When we asked for PDI again they asked us to wait for two days and asked to process the loan by the time so delivery wont be delayed and sent their loan person. The loan was processed on 9th only.Since i had a preapproved loan, on 11th when we got to do the PDI they disbursed it on the same day after PDI. SINCE WE TRUST TATA AS IT IS OUR FAVOURITE. We didn’t question until then. Now in PDI the car wasn’t washed, there were spider webs inside and it was not presentable. Then we had to fight to get it washed first. After wasting our 3 hours, we got to see the car which had many issues when we asked them to resolve, they wrote in PDI and told us that they will rectify. Now this happened on 11th, after that there was no follow up and we were again pushed and harassed to take the vehicle whole 85% of payment was done. Now on 20th they gave us a call that car is ready again our whole day was wasted as they had done nothing and at the end accepted that they can’t do anything and we should register it and then send the car to workshop. What does this mean. Now we have tried your customer care, CRMs, GM but there is no solution they can give and we have raised complaints as well but haven’t got any solution
Now we haven’t got our car, if we have to cancel the loan I have to pay around 15-20k for all the cancellations and processing charges because it has been more than 14 days since the loan is disbursed .
This all have started since 8th october and today is 25th and the delay is done by tata and U have to pay. Totally harassed no solution provided. I had sent cancellation mail on 21st and they still haven’t cancelled the mail in my loan acc and refunded the money. I m totally mentally harassed and on the verge of breakdown. This is unacceptable
What kind of service is this
Kindly intervene.