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Tata Motors — IRA app stopped syncing since jun 30 2023

My iRA subscription validity is till 23 August 2023 however iRA app stopped syncing since June 30 11:52AM IST.

I realised last week that it is not syncing with car.
Contacted customer care over phone, they guided to write a email to irasupport, I did the same on 15th August. Still not received any acknowledgement or ticket number to refer.
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