Tata Motors — Issue on delivery of Car

Tata Motors — Issue on delivery of Car

S sheriff06 Apr 26, 2022 May 1, 2022 This thread was updated on May 1, 2022

My Name is sheriff and work in California, My family wanted to buy a Maruti I20 but I insisted them to buy a Tata Punch as I am aware of its quality. Initially, they visited Lakshmi Motors in Chennai and selected model TATA Punch Accomplish AMT/ METEOR_BRONZ on 15 Feb22 in the name of A Zakira Banu SL No-3822 Sales Team gave a commitment that allotment will be done by end of March and will be delivered latest by April 1st week. Based on the commitment we paid the booking amount as well. But on 09 March we are receiving an email stating that will take around 14 to 18 weeks. Later on multiple email and phone communications happened on this issue. But till now no action has been taken by Lakshmi Tata Sales team and this issue is known to the sales manager as well. Meanwhile, we have been told that someone paid the full amount and took the delivery of the car. We have a high hope on Tata company and trust Tata Products. But this kind of wrong commitments making the customer frustrated. Is there a way to solve this issue. Sheriff +2 photos Was this information helpful? No (0) Yes (0)
Tata Motors customer support has been notified about the posted complaint.
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ShubhanshuPandey95

from gorakhpur, Uttar Pradesh

May 1, 2022

I booked Punch Adventure in first week of feb 2022. My situation is similar to yours, the only thing is i have been constantly asked by the sales person to upgrade the variant to higher one to get early delivery. I did the same, i opted for adventure with rhythm pack but even after that I am being fooled in the name of delivery. I have already paid 1 lakh as booking amount. I am not sure of what to do now...

sheriff06's [Complaint's author] reply, May 4, 2022

Finally, I got a message stating due to a production issue will be delivered in August. I am, surprised that people are spoiling the name of TATA like this looks like they just wanted to show the sale and take the initial amount and then let the customer go to hell..

We decided to go with a different brand and take out our initial amount. Its a really the worst experience just think when people like us ready to pay the full amount are handled so terribly what will be the situation of people who go for a loan. I think they will take the loan and even after paying full amount, they may not get delivery.