Tata Motors — Mental harassment and torture by the insurance executive

Recently my tiago met with an accident its just been one year i have bought the rishi.2nd insurance i took from madhya pradesh as one of my friend works in new india.
Sai motors rula has the insurance executive mr. Amit pandey he got the opportunity to start the mental harassment to my dad by govind the poor service and again again pitching same thing that u have insurance is from out of the state so we cannot settle it for good.it rakesh time.its not feasible to process and what not until he got us para mood.now my father is in mental shoony against me for not taking insurance from him.
Please take a strict action against these executives.or i will have no other option to go to the consumer courts.
Thank you