Hello,
This is to inform you that I took delivery of Tata Altroz xz from Nitiraj motors Pvt ltd on dated 10th June 2022.
This is my 1st vehicle in tata and 2nd overall, but the experience with Tata is worst I ever faced with motors industry, there are several reasons.
During the time of booking the customer relationship was wonderful but as time passes the service as well as the communication mode changes...
For any vehicle quarry I have to go near to sale representative, your sales person do not have time to full fill the needs n quarry of customer.
One of your staff Mr. Birender, he does have any sense of communication with customer, on dated 1st June he is about to fight with customer, you can verify the same with CCTV.
On the day of delivery of my altroz non of your sales person are present, Mr. Mitesh were out of Tata premies and Birender order me to get number plate from one of the room, is customer are responsible to do all these ?, I didn't give rating, so he argued me that why you are not giving the rating 10/10 for photoshoot.
Non of your staff are present near the vehicle, for any assistance I have to visit your staff., It's a very poor customer service I ever seen, all these staff are making black spot on the name of brand Tata.
Although he mislead by taking rating snap holding with staff member in front of Altroz.
He cheated by misleading and commitment was not full filled as bodycover, mate was mentioned but only mate was given after hot communication.
The way he use to reply and eager to fight with customer, each and every visit I have to follow him for any doubts.
I was committed that I will get my car within1130 hour on dated 10th June but there was nothing planned, after reaching Nitiraj motors, I have to move for getting my car ready as soon as possible.
The customer service of Tata at Nitiraj motors was worst only by egoistic employee like Birender and there is nothing called receptionist, they are busy with themselves only.
Nothing was systematic at Nitiraj motors, and customer satisfaction was not there at Nitiraj motors, please don't spoil the brand Tata, I would like to know the action taken on the team which involves in my car sale especially for Birender if any or go as it is...
It must be my happy day to get new car altroz but due to behavior of your staff it ruined the entire mood; I must rate the behavior, customer satisfaction, communication as 0/10.
I mailed the same on dated 11st June to customer care as well as Dealer official mail but yet no reply, while replying on [protected]@tatamotors.com it's gives msg as email not found.
Please do look into the case.
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