Tata Motors — Model Bolt - Manufactured Jan 2015 , but sold on Oct 2015.

Address:

600032

Dear sir / madam, I am writing this e-mail with high reputation on TATA ( A proud Indian company) and I will also get my customer satisfaction back. I have booked TATA BOLT RT XT 90 PS on 10-Oct-15 at Concorde motors Chennai. As the car was available in the Yard, dealer committed to deliver the car as early as possible within a week itself, but later they told me that the car is not readily available and it has to be ordered. The negotiated price also revised, I agreed the revised price and made the full payment on 12-Oct-15.I was expecting to check my car around 22-Oct-15, but dealer called and said that due to car manufacturing delay and transportation strike, i will know the car availability by 23-Oct-15. Yesterday (28-Oct-15) only I came to know about my car details and surprised to decode the chassis number, it is January 2015 manufactured car. ( chassis number: MAT608051FPA07708 ) After a lot of pain and mental stress I am getting a car of nearly one year old. We indians earn each and every rupee in a hard way and we sentimentally attached to our car. I am not able to digest this in one year old car as a new one. Mentally thinking that will it make any problem and what assurance do we have this car is not used as a demo car. My car RTO registration also planned on tomorrow (30-Oct-15), i have also gone to dealership directly and raised my dissatisfaction. I have asked them to replace the car with a recent manufacturing for which the CRM and sales managers are not agreeing. If that is the case, i have also asked for a concession/accessories on goodwill and customer satisfaction basis, that is also not considered. Can you please look into this and help me with some benefit. Appreciate your response and help. Customer name : Ayyappan A Cell Number : [protected]