Tata Motors — New Nexon EV Malfunctioning and Lackadaisical attitude of Service Center

I am Dr.T Anupama and I recently purchased a new Tata Nexon EV on Mar 1st 2023. I got the delivery of the vehicle on Mar 1st 2023. SInce it was delivered, I complained 3 times and the vehicle was taken to the service center in Rajahmundry. On 24th march car suddenly stopped in the middle of road showing auxillary battery mal function call customer care..Yesterday Mar 25th, i complained about auxilary battery problem to the service people.. The vehicle suddenly gains speed and loses Control and brakes fail to apply in the middle of the road and is creating a traffic snarl. It is dangerous for people around and to the people inside the car while driving if all functions of car malfunction.

I am completely disappointed by the service provided by Tata Motors Service center in Rajahmundry.

Details of the complaints made in the past :

1.)Date of complaint - Mar 1st Nature of problem - AC not working resolution - AC problem Fixed Date Received - Mar 2nd
2.)Date of complaint - Mar 3rd Nature of problem - AC not working again resolution - AC compressor part replaced Date Received - mar 13th

Nature of the new problems which had arisen on 25th march 2023. Photos attached for your reference.

- Error 1 - Auxiliary battery not functioning
- Error 2 - Traction Control Malfunction
- Error 3 - TPMS system fault
- Error 4 - Hill Descent Control
- Error 5 - Electronic Stability System
- Error 6 - Park Brake alert

I have stated in my prior communication that no Quality Check was conducted on this car and the service center has refused to replace the car with a new one.

Action items :
1. Replace the car immediately with a new one
2. Send the replacement car to my address in Kakinada

If the car is not replaced with a new one, I will be constrained to proceed legally for deficiency in quality and service. I have suffered a lot of embarrassment due to the multiple failures of this car and I want a speedy remedy to this situation. I have all the previous communication with me and I can share if needed.