Tata Motors — No proper Service response

Address:

Lucknow, Uttar Pradesh

I bought TATA Nano Car on 5th Dec 2013 from Goldrush (opposite HAL, Faizabad road). When I gave my car for first Service at their service centre, I had told the service CRM that I feel shrill noise from the back of my car the time of self start along with jerk on steering wheel while driving. When I went to fetch my car after service they told that one of the 2 screw that was holding the silencer found broken for which they were asking me to pay around Rs..2500and steering column is well intact. I went two times after that but all goes in vain. Again when I met with an accident in June they took approx. a month to repair it due to non availability of parts. It was Ok with me but when I went to get my car from the body shop they charged me Rupees 7000 and when I complained them that my left parking light does not work they said come another day as no one is available to fix it. When I got back to my place I thoroughly checked my car and found that the parcel tray left side support was totally damaged and could not hold the weight of the tray.Apart from that left side door which should have rubber border was also missing.My Carpet at the left back seat side was also found burnt. I am very upset with the way the Service team and the Body shop team handled my car.