Tata Motors — Not receiving cashless claim from Tata services center

Address:15/2, Sector 27A, Mathura Road Faridabad 121003

We purchased a tata altroz(hr 26 ek 8101) but not purchased a insurance from tata, and purchased the insurance of tata partner by own. Now we need a cashless claim but "multi tech motar LLP " faridabad service agency said that we don't provide cashless claim because you buy it from your own..and if you buy from tata then we give cashless claim
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