Tata Motors — Pathetic customer service

Address:	400078
Website:	www.tatamotors.com

Dear all @ tata motors

I own a tata safari, 2011 ex model, mh 04 ex - 0304 and have always got my vehicle serviced from tata motors authorized service center and did the same a couple of days back. However, i did not know this will turn out to be nightmare for me. Since the servicing was due and although i had no issues but gave my safari for servicing at marigold motors, bhandip west. I was informed that the vehicle is ready and was made to wait for almost 3 hours before i could take my vehicle back, for which i had registered a complaint. Only god knows what has happened to this complaint. The service center charged me almost rs. 12000 with usual bills of oil change and what not, which no individual on earth can know whether it was actually done.

I was planning to go to shirdi today evening but fortunately / unfortunately, when i took my safari out today morning, it stopped mid-way after running around 5-6 kms. When i contacted the toll free number, i am told that it will be on a chargeable basis. Marigold motors say that once the delivery of the car is taken, they are not responsible and you are at god's mercy. I called the toll free number at least 10 times and every time i was told that the supervisor will call me back in 10-15 minutes. The last call was made around 6 pm and am still waiting for the supervisor to give me a call. Is this the kind of service you provide to your customers. I wasted half my sunday at the dealership and have wasted half of my day today on talking to worthless people.

There are a few questions that i wanted an answer to

1. Did i commit a mistake that i went to an authorized service center of tata. My vehicle which had no issues suddenly stops immediately after servicing and the the customer service at tata motors and marigold make me realize that i actually had committed a mistake

2. If i had not taken my vehicle out today morning and had proceeded to shirdi, only god knows what would have happened. My entire travel plan has been spoilt due to your crap service. What plans do you have to compensate this.

3. My vehicle is still waiting to be set right. When will this be done.

4. On what basis do you provide dealerships. Is there any check that you do on a regular basis on what customers feel about the dealers. Do you dealers even know how to talk to customers. Do they have any professionalism

5. I spent almost 12000 for servicing and 500 today for towing it to my home and i want it back. I will go to the consumer court if required for this.

Please let me know if you can solve this problem. If not, please let me know who i can escalate these issues to.

Ps - i have 3 complaints lodged and the numbers are given below, in case it matters to you

1. 1-[protected]
2. 1-[protected]
3. 1-[protected]

Regards
Anshu sahay
[protected]