Tata Motors — Poor after sales service

Address:

Attoor Puthen Veedu, Manakkara, Sasthamcotta, Kollam-690521

Myself is Raja Sankara Pillai, residing in house at Kollam District, Kollam, Kerala. I would like to lodge a formal with you regarding problems I am experiencing with my car bought in December’2022 and request your kind intervention to correct the issue immediately
Kindly note that I have purchased my Vehicle as per the following details
1. Name of the Dealer Muthoot Automobile Solutions Pvt Ltd, Kollam, Kerala-691020
2. Contact No. [protected]
3. Vehicle Model – Nexon
4. Vehicle Registration No. KL61 AF8184
Before the time of First Service I started having troubles with wiper. During First Service I have requested them to correct the same. They assured they will check and correct them. During second service also I faced the same issue and inform them to correct. Last week, on a rainy night when I drive the car the wiper was not functioning properly. As wiper was not functioning properly, I was unable to see the vehicles coming opposite to me.
Today my wife visited the Muthoot Tata service centre to raise the issue and they told her the wiper fixed in the car is damaged and need to replace the wiper with Bosh Company wiper. She informed the same to me over the phone. Then I told her to handover the phone to the concerned person. I have talked with the concerned person then he told that cost of wiper replacement at their service centre is Rs.1600. He advised me to go for wiper replacement with local mechanic, which will cost to me Rs.700 only. I asked why the wiper is damaged within a year of purchase where we haven’t used much. They replied that they can only replace the wiper with Bosch Company wiper. I told them that I will raise the issue with Tata Motors then they replied that Tata Motors will merely transfer the complaint to Muthoot Tata, Kollam Only. Even they are not bothered whether the complaint is for wiper hand or wiper blade. They rudely told that I don’t have any other option rather than accepting their demands. The same issue is faced by my friends