Tata Motors — Radiator Fan got damaged

Address:

B-2,flat no 4, yashopuram ,Pimpri-Chinchwad link road, B2/4,Yashopuram society

Hi,

My vehicle number is MH14JM9809 i own tata Nexon xmas taken in June 2021, yesterday while driving my car stopped in traffic itself saw the heat coming from Bonet when called customer care almost after 2 hrs technician was arranged as car toing was required we were standing in traffic from 12.30 to 4 and after that at 5 toing van came and took my car to Tata showroom Garve Showroom located near Navale bridge Pune, Today after insurance person Mr.Sameer checked the vehicle he said since it's not a damaged part it won't be covered in insurance can be covered in Warranty Now the service advisor Mr.Mandar Kulkarni called and is saying since the fan is damaged it won't be covered in Warranty i have to pay almost 17000, I mean how is that my fault if part inside the car which is fitted by Tata is damaged without any external injury and why I have to pay for this.Totally unacceptable and iam not paying single rs for the same.could you please look into this issue it's not a small amount to be paid iam ready to pay processing fees