Tata Motors — Repair of my vehicle MH46N7566

Address:

Raigad, Maharashtra, 400706

Dear Sir/Madam,

This is to bring to your kind notice, that my vehicle TATA MANZA with registration no MH 46 N 7566 broke down on 10th September 2016 between Belabur and Nerul (Navi Mumbai) and was towed to the nearest garage i.e. FORTUNE CARS at Nerul. The vehicle was referred to the garage along with the insurance claim which is from Royal Sundaram. Since then, I have been following up with Mr. Diwakar looking after Insurance claims and sits within the campus of Fortune Cars and Mr. Sanjeev Shimpi - AGM of Fortune cars responsible for attending the vehicles to understand if my vehicle has been attended and repaired. However, each time I call either of them, I am being asked to talk to other person i.e. Mr. Diwakar is referring to Mr. Shimpi and Mr. Shimpi is referring to Mr. Diwakar.

This thing is happening from past 12 days and even today, I have not been informed, what the problem is with my vehicle, when it will be attended and delivered back to me. Today morning I was told by Mr. Shimpi that there is heavy work load at the garage and hence he has not been able to attend to my vehicle.

Please note that the vehicle has done under preventive maintenance just about 3 months back and almost all the major parts were changed with the hefty bill. The vehicle has traveled @ 6000 km thereafter and hence should not have any major issue if the preventive maintenance was properly done.

I have also lodged the complaint over telephone yesterday but could not note down the service request no as I was not carrying any writing material.

In view of above, I request, TATA Motors to intervene in the matter and depute a third person to address my concern.

I also request to have alternate garage authorized by TATA Motors within Navi Mumbai to stop monopoly of Fortune cars and avoid harassment of the customers.

I hope to get my issue resolved immediately.

With kind regards,

Bharat Sheti
Mob : [protected]
Owner of TATA Manza - MH 46 N 7566