Tata Motors — Silencer yet not replaced and no feedback of mailed

Address:

progressive motors Ahmedabad

Date of incident : 22-10-21
mail conversation
vipul sharma
Oct 23, 2021, 3:17 PM
to jayesh.[protected]@progressivecars.com

Respected sir,
My car's silencer broke while it was running. When we returned to Ahmedabad from Vadagam with my family, it's 90km away from Ahmedabad and the time was approximately 7:00 PM .
No tata workshop near this place, for a temporary solution and reach to Ahmedabad without any difficulty. I have welded a silencer @ in the car workshop.
I humble request you to replace the same to avoid further issue.

Thank you..

Regards,
Vipul Sharma

vipul sharma
Fri, Nov 12, 4:04 PM (4 days ago)
to jayesh.wm, bcc: customercare

Please update the status of the above mail.

Regards,
Vipul

crmws.[protected]@progressivecars.com
Nov 14, 2021, 2:50 PM (2 days ago)
to me, Himanshu.Vyavhare, jayesh.wm

Dear Sir,

Greetings from Progressive Cars, Ahmedabad.

With reference to the trailing mail, we sincerely apologize for the inconvenience caused to you. Further as per the TML warranty policy, the required part cannot be considered under warranty as it was repaired at local garage but as per your request, we have already put up the case to the TML. We are waiting for the reply regarding the same. Till the time we request you to kindly bear with us.

As you are our privilege customer, we are always committed to provide the best of our service in future.

This is for your reference only. Kindly acknowledge the same.

For any other assistance feel free to contact undersigned.

Regards,

Soham Gohel

+91 [protected]

Manager – Customer Care

Progressive Cars -Ahmedabad