Tata Motors — Tata motors amc no. [protected] dt. 09.03.2013 (gold) for servicing of my tata manza car bearing registration no. jh01-ar-4301 (copy enclosed).

Address:	Ranchi, Jharkhand, 834003
Website:	Consumer Complaints

Dear sir,
I purchased an amc with following particulars :
1. tata motors amc no. [protected] dt. 09.03.2013 (gold) purchased from tata motors dealer m/s basudeb auto limited, ranchi (jharkhand) against rs. 5628/-only for servicing of my tata manza car bearing registration no. jh01-ar-4301 (copy enclosed).
2. validity of amc: valid for 4 (four years) /20000 kms, whichever is earlier from the date of contract.
3. kilometer reading on the date of purchase, i. e., 09.03.2013: 2186 km
4. kilometer reading on the date of last service on 13.08.2016: 12575 km

On 13.08.2016, i went to tata motor workshop of m/s. divyani motor pvt limited, road no.1, tupudana industrial area, tupudana, ranchi (jharkhand) for servicing of my car. m/s. divyani motor refused to provide the free services as per the amc. as per m/s. divyani motor gm, the amc is fake / invalid and only two free services are allowed, which has already been provided. kindly refer to the above amc card it is clearly mentioned that the validity of amc is for a period of 4 (four years) /20000 kms, whichever is earlier from the date of contract.

On the date of the above referred servicing (i. e. 13.08.2016), is within the four years of the date of purchase of amc and the vehicle has not run 20000 km. however, the total kilometre run by the car is 12575 km on the date i requested m/s. divyani motor. moreover, when m/s divyani motor gm was requested to provide the explanation for not providing the free service as per amc, he refused to do so and asked me that if i need the servicing of vehicle - it can only be provided after paid servicing only. under the conditions i got the car serviced on payment basis.

I complaint the matter to tata motor customer care on toll free no.[protected] on 13.8.16 at 10.58 am with complaint no. i-[protected], wherein i was instructed to make the payment for the paid servicing as per bill raised by m/s. divyani motor pvt limited and the matter will be settled later. as per the instructions of tata motors customer care representative, i made the payment of rs.1170/- to m/s divyani motor pvt limited against the invoice no. dmtplt –rp[protected] dt. 13.08.2016 and receipt no. 12168 dt. 13.08.2016 (copy of invoice and receipt enclosed).

This is the clear-cut violation of above amc agreement and comes under the customer cheating case/grievance cell. i felt insulted that after purchasing the tata motor amc, i will not get the services from the tata motor for which i have paid money. on the same date 13.08.2016 m/s divyani motor was insisting me to purchase another new tata motor amc for car servicing. who will purchase these types of tata motor - amc in which one dealer of tata motor will sale the amc and another dealer of tata motor will refuse to provide the paid service on the ground of fake amc. i did not knew that in tata motor workshop also i shall have to face this type of situation on the name of fake amc.

The above incidence is not going well with reputation of tata motors, where the company plans a product and the service providing agency refuses to fulfil the contractual services of the product. after passing 10 days of this incidence till now i am waiting the response of tata motor. kindly resolve the issue at the earliest and see to it that such incidences are not repeated in future by your any dealer like m/s. divyani motor pvt limited. as such incidences malign your brand name in the market. it was on the brand name that procured the vehicle and the amc and not for the reputation of any tata motor dealer.

Your sincere customer
Dr. ashok kumar