Tata Motors — Tata motors delivery of defective and dented, discolored used 2nd hand vehicle from trupti automotives a tata motors dealer

Address:

755019

Sir,
Remorsefully i beg to inform you that, i have approached trupti automotives (Commercial vehicle dealer) tata motors, address: b. O: n. H-215, patharapada, panikoili, jajpur-755019.
H. O: n. H-5, manguli chowk, cuttack-754025, tel:[protected], to mr pratap chandra sahoo, dealer sales executive, for a tata winger, he assured me to deliver a new bs3 tata winger vheicle which was kept in their head office at manguli, as per his assurance i paid advance of rs 100000/- (One lakh) through rtgs on dated-31/08/2016, then even after clearance from cholamandalam investment and finance company limited, they kept on delaying to deliver the vehicle by giving me number of fabricated excuses and lastly they deliver it after one month, on 28/09/2016 the vehicle delivered to me with 1400 km driven, dented, discolored and used 2nd hand one. When i ask for tr they did not handed over the temporary registration certificate, taking different plea. Then lastly when i did not get the temporary registration no, i was bound to registered the vehicle at cuttack rto office against my willingness
I being a permanent resident of jajpur district under the territorial jurisdiction of chandikhol rto office, and cuttack is more distance from my place, but they pressurized me to do so, and i also did that, but after registration from cuttack rto office i came to know that the vehicle is an old and defective vehicle which was previously sold and delivered to dasaratha aryavedic english medium school, athagad, cuttack on 12/08/2016, due to frequent problem of the vehicle they returned it to trupti automotives & the said vehicle again delivered to me on 28th/09/2016. But the papers of the vehicle including tr no did not handover to me.

Being a lady customer and presently suffering from breast cancer and under treatment at medanta hospital, i have lost my mental peace. I have given my hard earned money to one of the best brand company of india i. E is tata and is definitely proud to be associated with the company but never thought of getting a 2nd hand and defective vehicle or a used vehicle from one of their dealer. This is giving me severe mental harassment and feeling cheated by the brand.
I enclosed herewith necessary evidence for the establishment of my objection.
Enclosure
Letter no 1617 dated 20/10/2016 of trupti automotives to rto cuttack.
. Thanking you yours faithfully
Sasmita boitai