Tata Motors — TATA motors, please return my car

Address:

Domestic Business Tata Motors Ltd 4th Floor, Ahura Centre 82 Mahakali Caves Road MIDC, Andheri East Mumbai - 400093 Contact: 022 - 62407101

THE STORY:

We bought a brand new TATA car back in 2010 from an authorised showroom + workshop of TATA motors.

After sometime o[censored]se the car went through series of malfunctions and every time we had to take it to the same authorised showroom + workshop for its series of repair.

We had raised many complains to TATA customer care call center for its frequent malfunction and was issued a series of complaint numbers one after the another, some complaints where closed some complaints continue to be there.

During the last repair in the series of repair we was assured that our will be okay and is very soon to recover and was told to come a day after, but when we visited the showroom + workshop a day after, we was told that the camp model was broke down by the workshop labours while repairing the car and that the parts has to be brought up from a very remote location.

Few days after, we again visited the workshop + showroom and we was told that the agency has been sealed or closed by TATA motors, therefore they are not able to repair the car and they are negotiating with TATA motors to reopen their agency and that they are trying their best.

The agency has issued an application in written to us stating "the agency was closed by TATA motors due to which labours left the agency and they could not repair the car and that the agency is negotiating with TATA motors to reopen their agency and therefore we were forced to depend on the agency that one day the agency will successfully negotiate with TATA motors to reopen their agency and our car will be at our doors.

PLEASE NOTE: There was no use of customer care calling as we were continuously getting the complaint numbers but there was no resolving so we had to depend on the agency till there negotiation with TATA motors to reopen their agency and the time passed, we had many other important problems to solve in our life and we were forced to focus ourselves to solve many other problems of our lives.

We are no more a local of that area because we have been retired many years ago to Bihar therefore we cannot do anything conveniently to retrieve our car, TATA motors please help us.

Our car is still lying in the closed agency locked up in the garage.

I shall be highly obliged to TATA motors for fulfilling their responsibility to repair my car and return to us.

DETAILS:

Car Delivery: 29/11/2010

Agency Address: HKBK MOTORS PVT. LTD. (showroom & workshop) Authorised dealer of TATA motors and Authorised workshop of TATA motors, Bijpur More, Murdhawa, Renukoot, Sonebhadra U.P 231217

Model: Indigo CS-eLX BS-4(Diesel)
Registration No.: JH 03F 5522
Chassis No.: MAT601463AWK43075
Engine No.: 1.4CRIL08KZYW09128
Colour: AMAZN_SPARKL

Last date vehicle given to repair: 20/11/2013

Agency closed by TATA motors(as stated by the authorised dealer in written): 31/11/2013

Agency CMD: Mr. Vinay Kumar Agarwal(lives in Robertsganj, nearby renukoot)

Agency Registered under Roc west bengal, kolkata
H.k.b.k. Motors Private Limited is a Private incorporated on 18 May 2009
Directors of H.k.b.k. Motors Private Limited are Vinay Kumar Agrawal, Madhulika Agrawal
H.k.b.k. Motors Private Limited's Corporate Identification Number is (CIN) U50401WB2009PTC135148 and its registration number is 135148.Its Email address is [protected]@gmail.com and its registered address is PODDAR COURT BUILDING PREMISE NO. 18 RABINDRA SARANI BOWBAZAR KOLKATA Howrah WB 700001 IN

Current status of H.k.b.k. Motors Private Limited is - Active.

https://www.zaubacorp.com/company/H-K-B-K-MOTORS-PRIVATE-LIMITED/U50401WB2009PTC...⇄

I have additionally attached some documents

Thanks,
(Complainant)