Tata Motors — Tata Nexon - delay in delivery and price protection promise violation

Address:

Bangalore

Hi,

I have booked Nexon XMA vehicle on 11/11/2021 and the dealer (KHT whitefield) confirmed the price protection on booking time and EDD is 6-8 weeks. I asked for 2022 year manufacturing vehicle, so they given the EDD as 12-14 weeks (exp by Feb 2022).

In the month of 18-Jan-2022 i have changed the model from XMA to XMA(S), so they extended my EDD to 17-23 weeks. I got a call on 15-May-2022 from dealer and confirmed my vehicle allocation and told me to proceed with payment and they shared the latest revised rates and no price protection is applicable.

Price correction happened multiple times in between[protected] and[protected]. Now they are putting on my head and asking me to pay. Refer below link for TATA motors public statements in media.

https://theprint.in/ani-press-releases/tata-motors-to-hike-passenger-vehicles-pr...⇄

I am not the cause for the delay and even waiting from last 6+ months for the vehicle. Tata motors team is saying delay is due to raw materials supply and its not our issue.

Finally both Tata motors team and dealer are asking customer to pay excess amount (38500 on Ex-Showroom price). Dealer asking to pay all amount on or before[protected] to proceed further.

Always Customers are the victims, why they promised price protection while booking and now they are denying, is it a false promise by Tata motors to customers. If company can change policies at any time as per their wish, what about the commitments they given to the customers initially. Customers will try to arrange as per the commitments, now suddenly they are asking to pay around 47k (on road price).

Why i need to pay excess amount as i am not the cause for the delay and they are insisting me that you have to pay the full amount.

Now dealer are saying we will give you discount in insurance which they quoted 56k, and giving for 38k. In online for the same vehicle the insurance amount is 24k in acko, 28k in hdfc ergo. Again they are trying to fool me.

Asking Tata motors and the Consumer forum team to help me to resolve my issue.