| Address: | Heritage Motors - Panchpakhadi-Thane-Maharashtra |
We have purchased 2 nos. Tata Nexon XZA+ (O) by paying an advance on 4th October'2021 from Heritage Motors (Panchpakahdi) Thane - Maharashtra. The distributor had assured to provide the vehicle within 2-3 weeks i.e. max. by end of October'2021. October month passed but i didnt got delivery. When i touch based dealer, again chain of commitments continued, however delivery didnt happened till mid of Dec'21 i.e. almost 2-3 months. In the end of December, we got 1 car alloted, however till date there is no clarity about the allotment and delivery of 2nd Car. Would like to know from Tata Motors Company whether there is any issue in production, or service. It is surprising that without receiving the car in hand there is lot many followup and commitment issues, God only knows what will be after sale service or resolution of issue that may crop up at latent stage. We have made various oral and written communications with Dealer as well as Tata Motor personnel Area manager, but till date, havent got satisfactory reply on the same. It is also surprising that even the area manager of Tata Motors is clue less about delivery of our vehicle when we spoke to him even today. Reply given was that plant is not producing and told us again to wait till 10th Jan'22 i.e. by when the plant will again start functioning production.
It is noteworthy that at end of Dec'21, dealer shared the chasis no. of second car but within few hours we were told that the car belongs to other dealer code and chasis number was wrongly got allotted on our name. hence could not be allotted in our name. We still failed to understand that whether this type of case is intentional or merely a human error.
Finest details regarding issue or chain of communication can also be shared once the issue is being taken up at later stage. Awaiting prompt revert on the query.
May please reach on Mail id provided and can get connected on one to one basis as well. Was this information helpful? | 
