Tata Motors — Tata Nexon XZA+ (o) Dark Edition scratches during delivery

Address:

Flat No- 1202, A1 Block, Mahaveer Ranches, Sai Sree Layout, Hosa road, 560100

I had booked the Tata Nexon XZA+ (o) Dark Edition from Prerna Motors BTM layout.
Below are the list of issues/complaints:
1. It started when I went for PDI, there was an issue I noticed during PDI. The back door was not getting shut properly with strange sound. I reported this issue to the assigned Prerna Motors associate- "Aishwarya M" who went with us for the PDI and she acknowledged the same.
2. Secondly PDI was done on 21st July 2022 and they delivered the vehicle on 3rd August. Everyday I called my relationship manager "Aishwarya M" but got only execuses in a response. She pro actively never called me first with an update or any progress.
3. During the delivery on 3rd August, the issue with back door was not resolved plus there was multiple scratches on left side of the vehicle. we refused to take the vehicle but they assured that they will rectify these issues with pick up and drop service.
4. They were supposed to pick up my vehicle on 8th August. After calling multiple times, they picked my vehicle on 9th August and assured that they will deliver back on 10th August by 3PM as I planned to surprise my relatives 10th night.
5. But after calling multiple times on 10th August (today) they had not yet worked upon the issue and telling that they will deliver back the vehicle on 11th Aug.

I was regularly trying to co-operate with them but after their continuous ignorance I have to report this issue and I request someone to act upon it asap.

Please look into this isssue. This is not how anyone supposed to get their first brand new vehicle.