Tata Motors — Tata next XM petrol delivery complaint[protected]

Address:

suryoday Tata,vasai

I have booked Tata nexon XM grey manual car on 25th dec 2021 from suryoday Tata, vasai maharashtra.

Initially it was promised to me that I will be getting car delivery on or before 31st Jan 2022 . Later dealer sales representative told me because of Tata tiago CNG is launched hence Tata nexon manifacturing is impacted so my car is getting delayed and i will be getting Car in Feb 1st week.

I followed up and then it was told me it may go till FEB end and this keep on going to March and then March end.

Still i dont have any clarity on this. Some time they says it is not yet billed to them or it is in dispatch or yet to dispatch and almost 90 days are passed.

I have already raised an complaint regarding this issue complaint #[protected]. However there is no progress on it from Tata customer care. Tata motors closed complaint without resolving it ..

Every time i used to call on toll free number they transfer it to complaint resolution desk and they cut the call. I logged new complaint
[protected] and sent an email to customer care however no response ..

I need your help on this to get this resolved and getting my Car delivered.

I had little idea about TATA bad customer experience however still i thought of booking Tata car (vocal for Local) .. but now it seems it true what i heard regarding bad customer service . Just to log a complaint it took 20 days to me post that i am trying to reach since 2 month just to get follow up on complaint but never able to reach so far.

Please find attached booking details.