Tata Motors — Tata Punch Price protection

Address:

Tafe Access, Tata Motors, Mount Road, chennai

Hi,

I had booked Tata Punch Adventure AMT on 18th January 2022 from Tafe Access, Tata, Mount road, Chennai.

Even though there was a huge delay in allotting the vehicle, I patiently waited and believed in Tata motors for my first car. The vehicle got allotted last week and I was relieved.

Now, the dealer says I won't be getting price protection even though I booked prior to the hike and wants me to pay the huge difference. I did not sign any document stating that I will be paying the prevailing cost during delivery. Booking was taken only for the pre-revised amount with just a receipt for the booking amount of Rs.11, 000.

If this was the case, I wouldn't have waited patiently for four months, I would have moved to other choices. I was said, the invoice will be made only on the Pre-revised old Amount and so I had booked the vehicle.

Although TATA had announced price protection, I am being asked to pay more.

1. The vehicle being delayed and not being delivered on or before March 31st, 2022 is not my fault.
2. There is no mention of an end date for the price protection offered in the official communication from Tata motors.
This is highly arbitrary and not acceptable. Now the dealer is also not taking the responsibility for bearing the difference amount, even though the fault is on their side for not communicating the details to us. I was never informed that I would be paying the prevailing price during delivery. You are giving me no other option but to move to consumer court to resolve the issue. I always had high regard for Mr.Ratan Tata and I still do, but never expected to face this kind of horrendous experience. Lost the Trust in Tata.

Regards,
Gokul
Ph:[protected]