Tata Motors — Terrible experience of Booking Tata Punch

PankajKumar Landge

from Nagpur, Maharashtra

Feb 21, 2022

Address:

AT PO BRAMHANI TA UMRED, DIST NAGPUR

My Name Mr. PankajKumar Landge. This is my experience of booking Tata Punch. It has been a terrible experience in booking India's "Safest Car", Tata Punch. I had booked a Tata Punch (Adventure RYTHM, Daytona Grey) on 13th Nov 2021, from JAIKA Motors, Civil lines, Nagpur. At the time of booking I was promised that the delivery will be done in between 8-10 weeks.

Unfortunately it has been more then 13 weeks since then and there is still no sign of the date of allocation from Tata Motors. Even after numerous follow-ups with Jaika motors, Nagpur . they are not sure about the car's allocation from the plant. The only thing I am getting is frustration with let you know answer from dealer.

My concerns are the following:
1. Tata motors have been aggressively promoting Punch as the "Safest Car" but the biggest problem is that they fail in delivery commitments. Tata motors don't care about? What is the point of Prelaunch booking when they are not able to deliver it on time?
2. It seems as if Tata Motors are only concentrating on launching new products while customer satisfaction and delivery commitments are their least priority.
3. Is the issue with Tata Motors because they failing badly in their commitments? Why are they even making incorrect commitments at the time of booking,
4. Dealers have been informing me that there is a widespread chip shortage. Then how were they able to sell more than 8000 units of their Tata Punch? So is it really Chip Shortage or attributes of Mismanagement?
5. I am really worried about my decision to buy punch . Its my first car . I am very unhappy with the wrong commitment by sales person.

Is this just a tip of iceberg? Will I face more problems when I start driving and servicing my car? I am already in a trap where I have no information regarding the delivery of my car. Had I been informed at the time of booking that my car's delivery would take 2 months I would have booked my car of some other reliable Brand

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Tata Motors customer support has been notified about the posted complaint.

Mar 16, 2022

Updated by PankajKumar Landge I received an e-mail from Tata Motors on March 6 stating that your waiting number is 3rd. Then on 15th March I received another email but waiting number is 3rd. That is, no car has been delivered in the last 10 days. "Is this possible?" If the delivery is done at this speed then I don't think we will get the car for the next 3 months