Tata Motors — Unethical responce to legal notice - Verbal abuse and indirect black mail

Address:

Thoothukudi, Tamil Nadu

Dear TATA Customer Care This mails is with reference to the legal notice that was sent to TATA Motors on 8th July 2015. Copy of the same is attached to the bottom of this mail. Representatives(3 Nos) from SUSEE AUTO LTD 109/6A, Ettayapuram Road, Thoothukudi - 628002 came to my house on saturday 18th July 2015 for a negotiation in connection with the legal notice. I clearly mentioned to them that my ignorance was exploited to the core in buying the Tata Indica LX and I demand a refund for of price paid towards AMC, Extended Warranty, difference amount in the billing and Insurance policy which was overpaid by Susee Auto in greed for commission from the insurance supplier. The representatives left my house stating that they will discuss the case with their higher management and come back with a solution. Today(20 July 2015) at 5pm I received a call from [protected]. This person claimed himself to be the Manager from Susee Tuticorin. He started to negotiate with me and later started bossing over me to accept the compensation that susee was willing to give me to withdraw the legal notice. I did not accept for his negotiation and he started to verbally abuse me and indirectly blackmailed me to face various consequences if i do not accept the negotiation. Kindly look into the matter and solve the same. Legal Notice as below. Legal Notice Date: 7th July 2015 1. TATA MOTORS Bombay House 24, Homi Mody Street, Fort, Mumbai - 400001 2. SUSEE AUTO LTD 109/6A, Ettayapuram Road, Thoothukudi - 628002 IN RE: Boosted High Insurance Premium, negligence of promise on AMC, Unethical sale of Extended Warranty and exploitation of ignorance in the registration process. Dear Sir, This is to bring to your kind notice that I (Sugumar Paulraj - 65) had purchased Indica V2 LX Chasis No: MAT600175FTE07204 from Susee Auto Ltd., Thoothukudi - Invoice No:SuseAt[protected] dated 30.05.2015. The payment details are elaborated below-: Indica V2 LX Payment Details Receipts Received from Susee Payment Made by Sugumar Difference to be Reimbursed Details Amount Details Amount Vehicle Cost 458000 Cash Advance 1000 Insurance Value 19116 Paid Cheque 100000 AMC 6699.98 Paid Cheque 17500 Extended Warranty 5949.48 Loan Amount 378000 Temporary Registration 1170 Document Charges for Loan 3770 Total 494705.5 496500 1794.54 I am a 65 year old retired man with little knowledge of cars, insurance, AMC, Extended Warranty and Registration. Understanding my ignorance and my innocent nature, I was exploited to the core in the purchase of my new car. After the purchase I realized that I have been cheated by the seller in the following ways:- 1. Payments The total amount paid to the Susee Auto inclusive of my down payment and loan amount from TATA Motor Finance is INR4, 96, 500/-. The receipts received from Susee Auto sums up to INR4, 94, 705.5. The difference of INR1794.54 is not refunded. 2. Insurance The premium charged for this vehicle is INR19, 116/- for IDV value of INR4, 59, 738/-. According to the stipulation of Insurance Regulatory and Development Authority (IRDA) the vehicle value is to be depreciated minimum by 5% before calculating the Insurance premium. But in this case I am surprised to know the fact that the vehicle cost is boosted and the IDV is calculated at INR4, 59, 738 which is higher than the actual exshowroom price of this car which is INR4, 58, 926 as stated in the invoice No:SuseAt[protected]. Also comparing the insurance quote from many leading insurance providers in the market, I have learnt that for a similar insurance policy with same benefits during unforeseen happenings, the premium value is much lesser than what has been charged for me. The customer should have been given the freedom to choose the Insurance policy of their choice, which was declined in this case. Also if Susee Auto would insure the car on behalf of the owner, it is their prime responsibility to negotiate the best deal for the customer and not the most expensive one. This evidently proves that this policy was chosen for the customer not based on the benefits that the customer will receive rather for a hidden motive. This is negligence of duty and exploitation of the customer, where the motive is suspected for a greedy share of commission from the Insurance provider. 3. Extended Warranty As per the purchase agreement the car comes with the warranty for 2 years or 75, 000 kilometers. An extended warranty covers the vehicle for the 3rd and the 4th year or 1, 50, 000 Kilometers. However the purchase of extended warranty was forced upon me at the cost of INR5949.48/- during the initial purchase of the car. This means that the money is locked with the seller for 2 years for the benefit which is expected to be enjoyed in the 3rd and 4th year. The extended warranty should have been sold to the customer during the completion of the 2nd year or 75, 000 kilometer and also it should have been explained to the customer that purchase of Extended Warranty is not compulsory. Purchase of extended warranty was portrayed as mandatory for purchase of new car and the deliverables are not given to the buyer in a written format. This is unethical sales practices which is highly disappointing and frustrating. 4. Annual Maintenance Contract When briefed by your representative about AMC, the representative did not inform that AMC is optional. It was portrayed in such a fashion that AMC was compulsory. I was forced to purchase AMC at the cost of INR6699.98. The deliverables for AMC was briefed verbally and no written document was given except for the payment receipt. As verbally informed AMC covers labor charges, oil cost, and wheel alignment during the free services offered by TATA service center. However during the 1st free service, I was charged INR399/- towards wheel alignment which ought to be free (Invoice No:KumAuP-TP[protected] dated 04.07.2015) which I was forced to pay. This is considered as false promise by the seller which is regrettable. 5. Document Charges Document Charges of INR3370 was verbally informed by the representative and no payment receipt is received for this amount yet. TATA finance is the financier for this car, according to the regulations of RBI, documents charges for any loan should not be forced upon the buyer and it is the responsibility of the seller to bear the cost. However without any receipt INR3370/- was deducted towards Document Charges. This is highly objected and can be classified as day light robbery. I have reported the above matter to your Customer Care call center (Reference No:1-[protected]), but despite all my pleadings you have not rectified the loss I suffered because of the deficiency in services. This is indeed regrettable and highly unethical business. On account of your aforesaid dereliction of duty, failure of promised service and neglecting to rectify the same, I have suffered financial losses, psychological turmoil, time wastage and sleeplessness. This loss I suffered is huge, and therefore you are liable to compensate for the same. You are hereby finally called upon to (i) Return the overcharged price/charges paid (ii) Pay compensation for time and financial loss due to your negligence (iii) Pay compensation for exploiting my old age and ignorance To compensate this loss I claim a sum of INR100000/- within 15 days from receipt of this notice. Failing which I shall be constrained to initiate against you for redressal of my aforesaid grievances and recovery of the aforesaid amount. Please note that I will also file a complaint under the statutory provisions of The Consumer 'Protection Act, 1986 exclusively at your own risk, cost, responsibility and consequence. Regards, Sugumar Paulraj 11/49, Ponnagar Agasthiarpatti Post. Ambasamudram Taluk Tirunelveli District Tamilnadu India - 627428 Mobile[protected]