Tata Motors — Unfortunate owner of tata bolt xms (Petrol)

Address:

New Delhi, Delhi, 110063

Dear Sir,

We purchased TATA Bolt XMS (P) from AutoVikas Sales & Service Pvt Limited, Moti Nagar, New Delhi on 31st January 2016. Since then, its being a challenge to accept that we have actually being cheated for approx Rs. 5 lacs.

At the time of booking, we were promised that TATA is providing free insurance of the value of Rs. 21, 540. However, on the date of purchase, we were provided with the insurance papers valuing the vehicle at Rs. 4, 22, 356. This is far below than the billing amount / ex-showroom price of the car. This was done to save on the cost of insurance premium.

The series of shocks did not stop there. The moment we (with family) stepped into the car, the parking signals were not working. This was really shameful moment in front of family and friends.

The next shock was when we found that even the music system is not functioning. This was a real set back. At the time of negotiations, a lot was told about the music system of this car. This was also one of the important reason to go with Bolt.

This is not all, the car had more surprises (instead shocks) for us. Just after a drive for 5 kms, car got heated and we have to halt midway.

Next day, when we visited AutoVikas to say thank you for being successful in cheating us, they took two hours to just repair the parking indicators. Regarding music system, they informed that the same is defective and cannot be repaired. Music system has not yet changed even after 5 days of complaint.

The above apparent mistakes could have been easily identified by the dealer since the vehicle was with them since a month. We booked the vehicle on 27th December 2015 and were told that the vehicle is available with them. Its clearly a negligent and casual behavior on their part which is not expected from TATA and its associates.

On the top of the above, the car is giving a mileage of 5km/litre against the promise of 18 km / litre.

Sir, the above are only apparent mistakes which came out in just 7 days of purchase. We are afraid that what would be the situation after 2 year.

As you may know, the market share of TATA cars is not so huge. Still, we trusted on the TATA brand and chose TATA inspite being advised contrary by relatives and friends. We believed that TATA being a company of repute and ethics will keep its commitment and would provide best of its services. Sorry to say but the experience is clearly opposite and not expected from the brand like TATA.

We felt very shameful in front of friends and relatives. The insult we faced cannot be compensated. However, as a least, we expect TATA to bear the cost of the vehicle and refund us the amount paid by us. Looking forward to your positive response as TATA is known to be a Company of trust and good ethics.