Tata Motors — Wrong Commitments - Accidental Repair of Tata Nexon Not Done Even after Two Months, Mental Harassment

Address:

Mohan Motors, Rishikesh

Dear Concerned,

I met with an accident on 28th Jan 2022, Same day my Tata Nexon was sent to Mohan Motors, an authorized Tata Service Station in Rishikesh. It was a case of an accidental insurance claim, the concerned person at Mohan Motors, Mr. Mohit Assured me of Repairs through Cashless Claim. He committed that Car will be repaired by 15th of Feb 2022, However the work was still pending and Mohan Motors cited that they are having delay in receiving spare parts from factory. After two-three day they informed me that my car is ready but it is not starting up due to injector problem, the car was with them for over 15 days but now they were telling me that car is having injector issue and this will not be covered under insurance and you will have to pay upfront 33, 000 for injector repairs, I argued that you complete the work and then I will pay, but they simply denied and said we cannot get injectors repaired until you pay upfrom. After lot of argument I paid 25000 upfront for injector repairs and they again committed me that they complete the work by 28th of March. I enquired again and asked for the update, then they told me that it will take another week and gave me a new date of 8th of March for completion of repair. During this time I told them that since I am getting injectors repaired on my expense then you should meanwhile submit repair bill with the insurance company for clearance of cashless claim. They said they have already started the process and I need not to worry.
when I inquired about the car repaiit on 8th of March they again told me that injectors havent arrived yet and gave me a new date of 16th March. When I called on 16th March they told me that everything is shut because of Holi so it will take another 3-4 Days. I inquired again about the repair bu they told me that it will take another. meanwhile I kept on asking them to get the insurance claim work done which they assured me has been processed.
I was getting frustrated due to this carelessness and lack of commitment when I told them that they are mentally harassing the customer and keeping him in dark they told me that I can go to consumer court if I want, but we have done nothing wrong. On 25th March I personally went to the workshop and asked them to update me correctly so they told me that i get the clear picture, on this they told me that injectors are ij Ghaziabad depo. On 26th march march they told me that injectors will be received by 27th, On 28th march they told me that the Injectors have been received by their vendor rotto diesel in Dehradun, But on 29th again they tell me that they havent yet received the injectors. When I confronted them they told me you can do whatever you wish to.
Moreover when i asked them about indurance claim they told me that insurance company is done closing for this year, and file will be processed after 01st April only, when i contacted
the surveyer he told me they sent him the bill on 25th March only despite my repeated reminders since 08th of March.

Now i have have no idea whats been going on, my car is there for over two months now. and they are saying it will take another 7-10 days. during this whole tenure they didnt provided me with replacement vehicle as well. I have been mentally harrased by unprofessional behaviour and repeated false commitments by Mohan Motors, Please Guide and Help