| Address: | Mumbai City, Maharashtra, 110017 | | Website: | www.tatadocomo.com |
I am a customer of tata teleservices for landline service number[protected] from more than one year. The handset sold by the company was made in china product of very inferior quality and we could make it, that it will only survive its warranty of just one year only. It happened in the same way as expected and on 21aug2017, our handset stopped working with no incoming /outgoing calls even though screen shows numbers being dialled.
I initially went to their business associate dixit enterprises in shop no. 5, 80/66a, malviya nagar, new delhi and mr. Bhola nath trivedi advised us to go to service centre in connaught place. We decided to go nearby customer service centre in h-15a, kalkaji, new delhi and mr. Jyoitirmay advised that you need to buy new handset and it cannot be repaired. He gave us the price list of new handset as rs 1850/- and also repaired old set as rs 1100/-. Though company is refusing to repair the handset but they are selling old repaired phones at cheaper price to their customers.
We have also sent three mails to their customer service e-mail id < listen @ > and also registered complaint on their website and we were subsequently allotted two complaint nbrs #[protected] and #[protected] on same day but all in vain. They have closed the complaint by their automated mail without any solution so far. The mail dtd 7sep from customer service manager mr. Anku maan has advised that if you wish our engineer can visit your house for checking the instrument and visiting charges is rs 250/-. Inspite of fact that their service centre has already earlier examined the handset which they wish to fully ignore inspite of being aware of it. But their focus is only to make money and not concerned or bothered that from last more than 22 days instrument is lying dead and customer is not able to utilize their services. Not only that, they advised full phone rent shall be charged even though instrument is lying dead and we have already received the bill for sep17 on 11sep17.
It is complete service failure in the part of tata teleservices and this callous and irresponsible attitude shows that they are only concerned about making money from customers and not bothered about their quality of services.
Kindly look in to this matter and make sure the service providers are not able to do cheat and harass the customers to whom they are serving and their 'existence' is fully dependent upon them. Was this information helpful? | 
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