Tata Teleservices — Unjust Accusations & Unreliable Internet Service- Urgent Response Required

I am writing in response to the Pre-Litigation Lok-Adalat Notice dated 19 July 2023, received from Tata Teleservices Maharashtra Limited regarding Account No.[protected] and an outstanding billing amount of Rs. 745/-. I hereby contest the claims made in the aforementioned notice and present my complaint as follows:

1) I wish to clarify that I have diligently paid all bills for the services provided by Tata Teleservices Maharashtra Limited during the period when the service was active. I have maintained a track record of timely payments for the services rendered to me.
2) The internet connection provided by Tata Teleservices Maharashtra Limited was consistently non-functional, rendering it virtually unusable for the duration of the service agreement. The persistent and unresolved connectivity issues forced me to resort to alternative means of accessing the internet, which was both inconvenient and costly.
3) I request Tata Teleservices Maharashtra Limited to review its customer complaints log files, which should contain ample evidence of my repeated complaints regarding the non-functional internet service. These records should substantiate the legitimacy of my claims regarding the service quality.
4) As a consumer, I am entitled to a reliable and functional internet service in exchange for the payments I have made. The continuous and unresolved issues with the internet service have not only caused significant inconvenience but also hindered my ability to utilize the service for its intended purpose.
5) In light of the persistent non-functionality of the internet service and the associated hardships I have faced, I believe I am entitled to a refund of the payments made during the periods when the service was non-operational.

It is disheartening to note that Tata Teleservices Maharashtra Limited has chosen to take legal action against me without proper investigation and resolution of the genuine service-related issues I have raised. Instead of addressing my concerns, your company has resorted to accusing me of non-payment and threatening legal action.

I urge Tata Teleservices Maharashtra Limited to reconsider its approach and focus on resolving the underlying issues with the provided services. I am willing to cooperate in any fair and impartial dispute resolution process, but I maintain my right to seek redress for the hardships I have endured due to the non-functional internet service.

Please acknowledge the receipt of this response and provide me with details of the actions Tata Teleservices Maharashtra Limited intends to take in addressing these concerns.