[Resolved]  Tatacliq — TP Link Deco E4

Address:Tatacliq online agency
Website:www.Tatacliq.com

This is to inform you that I am not happy with the performance of the TP Link Deco E4 pack of 2 which I purchased on 7th Nov 2021 under order No:[protected] dated 7th Nov 2021.

The product does not meet the technical specifications in terms of the speed which is mentioned as 300Mbps on 2.4 GHz, where as I am getting less than 80 Mbps.

My ISP gives a speed of 250 Mbps as per my plan.

After discussing with so many people and the technical person from the ISP, the finer technical details are never mentioned. This is not correct, hence I am returning the product, as this product does not meet my technical specs and the internet speed.

I am attaching the invoice and the picture of the product. Appreciate your help in taking the product ASAP.
———————————————————-++++++++++++++++++++++...
Reply from Tatacliq

Hi Subramanian,

Thank you for writing to Tata CLiQ Care.

We are in receipt of the email, shared by you for order Id number :[protected] .

I beg your pardon for the inconvenience you have experienced with Tata CLiQ.

We’re sorry, but as per the return policy, the product is out of return window, hence we cannot processes from our end.Kindly contact the brand for further assistance.

Any inconvenience caused is deeply regretted.

Thanks & Regards,
Suraiya
Electronic Returns Team
Disclaimer
+1 photos
Was this information helpful?
No (0)
Yes (0)
Dec 8, 2021
Complaint marked as Resolved 
This is to inform you that I am not happy with the performance of the TP Link Deco E4 pack of 2 which I purchased on 7th Nov 2021 under order No: 211107-015-792842 dated 7th Nov 2021. The product does not meet the technical specifications in terms of the speed which is mentioned as 300Mbps on 2.4 GHz, where as I am getting less than 80 Mbps. My ISP gives a speed of 250 Mbps as per my plan. After discussing with so many people and the technical person from the ISP, the finer technical details are never mentioned. This is not correct, hence I am returning the product, as this product does not meet my technical specs and the internet speed. I am attaching the invoice and the picture of the product. Appreciate your help in taking the product ASAP. ———————————————————-+++++++++++++++++++++++——- Reply from Tatacliq Hi Subramanian, Thank you for writing to Tata CLiQ Care. We are in receipt of the email, shared by you for order Id number : 116086604 . I beg your pardon for the inconvenience you have experienced with Tata CLiQ. We’re sorry, but as per the return policy, the product is out of return window, hence we cannot processes from our end.Kindly contact the brand for further assistance. Any inconvenience caused is deeply regretted. Thanks & Regards, Suraiya Electronic Returns Team Disclaimer
Complaint comments 

Comments

Hope Tata communication resolved this issue at the earliest.
I feel Tata communication should sell only those products which are fully compliant with product specification.
TP link company is not a user friendly company and for such TP link products, Tata Communication should give a one month window return period to client.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    33%
    Complaints
    295
    Pending
    0
    Resolved
    98
    Tata Communications Address
    Plot C-21&36, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400098
    View all Tata Communications contact information