[Resolved]  Taxiforsure — Overcharging and non responsive to customers

Address:

South Delhi, Delhi

MY RECOMMENDATION TO ALL RADIO TAXI USERS. Do not use services of 'TAXI FOR SURE' and 'DF CABS". First the issue with DF Cabs. They confirmed the booking for airport transfer in the morning and the Taxi never turned up and neither was there any message informing that the booking has been cancelled. The outcome - I was unable to get another taxi at short notice and missed my flight.

Now Let me get to the issue with Taxi for Sure. I have used the services atleast 10 times within last month. SInce many of these were on a different route it was difficult to assess or compare the bill charged. It happened that I used the taxi thrice on the same route within a short span - exact same pick up point and same destination. I was charged 490 and 435 on first two occassions (on 14th June and 17th June respectively). The first trip included night charge. However on 5th July for the same distance I was charged 625 by the driver. Clearly an overcharge of 200 Rs. I have the manual receipt from the driver.

As soon as I deboarded the taxi I called Taxi for Sure reporting this discrepancy. I was assured that the issue will be discussed with concerned department and extra amount if acharged will be refunded. I used their taxi on 7th July (same distance) and was charged Rs 475. Since my reporting of the issue on 5th July at 6 am and untill toay (9 July, 2 pm) I have called Taxi for sure atleast 20 times to follow up and ask if there has been any resolution. Each time I am given a standard response that my request has been forwarded and I shall receive a call from their side with 10 minutes. Of course those 10 minutes have never happened and there has been no call from their end to even gather facts from me and to even pretend to investigate the issue. I asked for number of so called concerned department but am told that the policy does not allow. A complaint to that effect has been submitted also thorugh their online fomr but no response to that either. This only show that not only is that they are cheating customers by overcharging but more important they think they have the right to cheat custimners and that they do not owe any explanation to them.

I am a consumer and have paid for their service and hence I have all teh right to demand an explanation for why I was charged 625 for the same distance.

Only when custimers stop using services of such service providers will they mend their ways.