Taxi For Sure — Driver behaviour and call centre staff attitude

Address:

Mumbai City, Maharashtra, 400053

I booked a cab on 21st Nov at 10.30 pm (booking id - C[protected] Driver name - Pappu Yadav. The driver accepted d duty and kept saying he had arrived at the pick up point when he had not and then said to cancel the ride as he was there but nit interested in going to the destination. When I called the call centre they kept me on wait for almost 30 mins and then finally when someone answered the call said they take the feedback. When I asked what action will be taken against the driver I was told they cannot tell me that nor can they give me a compliant number. When I requested to speak to their superior I was again kept on wait for 5 mins and then without any response they disconnected my call. Such drivers should not be employed by any company and the call centre staffs need to be better trained to handle compliants. Companies need to have a transparent approach in the way they handle client compliants as well as their processes