Taxi For Sure — Non reporting of taxi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	taxiforsure.com

I have booked a taxi with booking reference # TFS-PP-C39405064 on 1st Nov. 2015 at 7:19 p.m. I have been sent name of driver Neeraj Kumar, contact number [protected] and taxi number UP-13-T-0167. On the mobile app, I could see the vehicle is moving and stopped somewhere close to my location, but I could not see the cab. I tried to contact the driver over this mobile number, which was not reachable. I then saw the message on my mobile tracking that "have a nice drip". I tried to call up the driver few times as he did not contact me, nor I was able to establish contact with him over phone. I have subsequently called up the customer care number[protected] of Taxi for Sure at 19:33 hours and informed him of the issue. He then put me on hold and said that he is trying to contact the driver, but the customer care executive disconnected the phone and did not even bother to call me back.

I again called up the customer care at 19:39 hours and informed the same issue. The executive this time assured me that another cab will be arranged within 15 minutes. Again I waited for 20 minutes on the road, but neither did any taxi come nor anyone contacted me. I had to finally take an auto to reach back my destination.

It is very shocking that:-
1) The taxi did not report on time, nor the driver was contactable
2) The customer care centre of Taxi for Sure is of no help as twice the executives failed to help me. My worry is that in case of any emergency to any passenger, these customer care executives are of no help and they behave like "careless executives".
3) The biggest shock was when I got an SMS from Taxi for Sure to pay the the driver Rs.142 against trip tracking ID TFS-PP-C39405064, distance 10 km, time 13 mins. When the driver did not report me, nor did I use his services how is this bill and message sent to me. There is something wrong in this. I wanted to go from Noida Sector 27 to Indirapuram and in the GPS please check whether the driver travelled to Indirapuram.

This is my third negative experience within the last 10 days with Taxi for Sure.
Twice the taxi did not report but I could see messages showing trip completion and payment messages, which are generally short-trip payment messages.

I am not sure whether these taxi aggregators have any mechanism to check whether they are picking up the right passenger, route is tracked or not. Also from the point of journey, they should send a message showing the final destination so that through the GPS, the control room centre can monitor whether they are actually moving, diverting routes etc. etc.

Thanks & Regards,

Siby Joseph
[protected]