Taxi For Sure — Poor Customer Service

Address:

Hyderabad, Andhra Pradesh

I have been an old customer of Taxi for sure cab services, but experience o[censored]sing Taxiforsure this time(04.08.2015) has been very pathetic and painful. By going through the following contents, you can understand the pain of your loyal customers. I had my Indigo flight from Hyderabad to Bhubaneswar on 4th August 2015 at 5:15 PM. Taking all the things in consideration I booked a Taxi through Taxiforsure App for the Airport drop. I had booked for 14:30 hrs as usually from the pick up point(ECIL post) to the Airport the maximum time it takes is 1 hour 10 minutes and the maximum time it should take is 1.5hrs i.e. 90 minutes. I booked for 14:30 hrs so that I can reach the airport without any hassle. But I never knew today something else is going to happen. I had booked a taxi for pick up from ECIL at 14:30hrs. We had received the message with cab details and driver details. However the cab driver came late for the pick up. He was late by total 15mins. The driver arrived at the source at 14:45hrs. I was little scared by this time as will I be able to reach to airport in time or not?? I just crossed my fingers and prayed to GOD. After driving few kilometers the driver suddenly changed the gear of the vehicle and drove the vehicle very fast and rashly. I instructed the driver to drive slowly and safely, but he refused to do so. Then finally the driver dashed with car coming in opposite direction due to which the coolant of the car came off and we got struck in the middle of the road. Then the cab driver instead of looking for another cab for me he was busy repairing his car. Then immediately I called to the Taxi for sure customer care and they assured they will arrange another cab in just 15mins. I waited for 30mins searching for the car but all efforts went in vain. I was in a bad condition at that time as how to reach Airport. Then somehow I was able to arrange a cab to drop me to the Airport on my own with double the charges and I agreed as I had no option available at that time. By the time we reached Airport it was too late. I reached Aiport at 16:45 hrs and the gate was closed due to which I missed my flight. I was in tears when the security did not allow me to enter the premises. Due to this I had to bear loss of 4770/- plus new ticket purchased of Rs-------for next day plus the hotel charges for stay in Hyderabad and the travelling charges to and fro from Airport. Please feel my pain of missing a flight and again spending of Rs 8874/-on purchasing new tickets to fly from Hyderabad to Bhubaneshwar because of pathetic services of Taxiforsure Cabs in Hyderabad and till eleventh hour they were just assuring us that the cab is reaching at a point but the cab did not arrive and I missed my flight. We can always assist you with the reference message from taxiforsure along with old/new tickets and snapshot of the cab and the driver. Request you to please look into the matter in detail and arrange compensation of my new ticket cost Rs 8874/- at the earliest. We don't mind taking legal action in this matter as i have read your terms and conditions which says if the taxi is booked before 3 hrs from the scheduled departure time and the flight is missed then it is the duty and responsibility of the taxiforsure cab provider to compensate for the loss incurred to the client. Please understand the pain and agony i have gone through during that time just because of poor service provided by taxi for sure. Looking forward to hear from your side very soon. Driver and cab details:- Vijay Kumar Reddy G([protected]) Hatchback AC AP-22-TV-0930