Taxiforsure — 1st time taxi booked not come and 2nd time booking charged double by cheating

Address:

New Delhi, Delhi

Respected sir/madam, I booked a taxi first time from TaxiForSure for date 28.08.2015 at 4.30am. But the next day the taxi driver refused to come on time any without reason and say to book another taxi from TFS apps. I was getting late for train (time 05:15am). In that case it was not possible to get a taxi at 4.30 am So I re-booked taxi TFS Apps. According TFS rules should have been my first ride free, but talk to the Customer care he refused to give offer and postponed for the second time. Next time I booked taxi for same route they don’t give offer intentionally and also charged double illegally. Pandav Nagar to Nizamuddin railway station first time distance was 6 kilometers and hire 103 rupees and 2nd time same route distance double (12km) and charged 180 rupees. I also complaint to customer care of TFS but they didn’t action for it. So I kindly requested to you take appropriate action against it by my above complaint. So they did not dare to cheat to any other person in future. I have all call recordings and messages to prove it. (no photo proof) Thanks