Taxiforsure — Aggressive driver, suspected to have been very intoxicated on alcohol.

Address:

Bangalore, Karnataka

To the concerned, This is with regard to the driver of taxi number KA-41 A-8179, and whose name, as per the message received was Suresh B. The taxi was booked by my colleague via the app. The pickup point was the Fedex Hub near the Nelamangala Himalaya Drugs factory. The driver was supposed to come at 4:30 PM but reached at about 5:00PM. We got into the cab and started the journey. After driving for about 5 mins the driver asks us Rs. 40 for the toll. Since we had already used "taxi for sure" cabs on the previous day we knew that we were supposed to pay only Rs. 20 for the toll for one way. So we told him about this and then the aggression started. Finally we thought its not a big deal so we decided to pay him for the daily pass Rs.30. But after that the driver started getting more aggressive and started saying we shouldn't make a big deal about 10rs. After repeating the same, numerous times, I told him it wasn't about the money. We got into an argument and the driver abruptly stopped the car on the road and told us that he wasn't going to drop us home. I told him to at least drop us to a place where we would be able to get some other transport. The driver then found an auto stand near Taj Vivanta and asked us to exit the vehicle. As we were doing so he started accusing me of telling him that I wasn't going to pay him. He then exited the vehicle and tried to call the auto drivers present there to make a scene and intimidate us. Luckily the auto driver noticed the incoherence in the taxi drivers dialogue and didn't side him. My colleague and I decided to call up "taxi for sure" and report this. A woman answered and on narrating what had happened, she apathetically asked me to hold the line. Meanwhile the taxi driver kept nudging me with an intent to start a fight if I didn't pay him right at that moment.Finally I paid the man after talking to the "taxi for sure" customer care lady who said she would send another cab. When he noticed I was going to click a picture of the vehicle he arrogantly styled his hair and decided to pose. I will attach the picture. The driver was driving very rash through the time we were in it and his mouth reeked of a strange smell ( alcohol masked with pan or some sort of chewing tobacco). The driver was so intoxicated that he even kept changing the cost we had to pay because he couldn't remember the actual amount on the bill. As per the bill we paid him 217Rs for 16km(I doubt it would be 16km from himalaya drugs factory on nelamangala road till taj vivanta, yeshwantpur) and the 30Rs for the daily pass which he had already picked up. Also my colleague with me was a female and was supposed to go alone with this man after I would have been dropped off at RT Nagar. The situation could've been a lot worse if that had happened. If this issue is not dealt with at the earliest I will resort to a more public way to seek justice. Also on the website I couldn't find a complaint email and hence had to write here. Please revert back with the actions you will take to deal with this situation at m.p.[protected]@gmail.com. And please do so at the earliest. This incident happened on 9-12-14. Regards, Appanna