Taxiforsure — Amount got deducted from my bank account but not added to wallet

Address:

New Delhi, Delhi

On 19th April, I tried to refill the Taxiforsure wallet twice with Rs.500. The amount got deducted from my bank account but dint get added to my wallet. Now its more than a month and still I haven't received refund of that amount. I have to call their customer care daily, they keep me on hold for minutes and then keep delaying the issue. Their customer care service has been so pathetic that many times they keep on hold for like 10 mins and then cancel the call. I have attached copy of transaction details for the payment made.