Taxiforsure — Cab booking confirmed but no services (No cng & even number car)

Address:	New Delhi, Delhi, 110018
Website:	taxiforsure

I booked cab through Taxiforsure app on 12th Jan 2016 for 14th Jan 2016. Confirmation number - TFS-PP-C52855903. On 14th Jan 2016 morning I got sms along with driver & car number (Ram [protected], DL01RT3437) at 8.41AM, post speaking to driver he confirmed he will come on booked time at 9.15AM, however at 9.12AM, I got another sms for a new driver and car number (Rahul Kumar, [protected]) and on speaking to the new driver he said he will come around 9.45AM. Avoiding more delay I myself called customer care and they had no solution to the problem and asked me to wait for 15 min in order to arrange another cab, which i refused. My concerns are 1. why only sms was sent when the driver and car was changed, instead a call should have been done to keep me informed about the changes. What if I don't check my sms in the age of whatsapp? 2. First driver (Ram) said, he is running out of CNG, is this the kind of services this company have..they don't check CNG or the cab before alligning to the customer? 3. The newly assigned driver(Rahul Kumar), have "odd number" car so he refused to take me as odd-even trial run is going on in Delhi. 4. Is this the services these company have? What all checks are done or standard operating procedures were made by the government before giving license to such operators. 5. What is the penalty for such bad experience with such operators. 6. My friend had the same experience with this service provider, however he go no response on his complaint yet.